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FAQ's

Orders

What is your minimum order quantity?

Our minimum order value for first-time customers is £350 or €400

How much is shipping?

UK: £10 per order or FREE over £350

EU: €12 per outer carton or FREE for orders over €700

What do I do with special delivery requests?

If you have any special or delivery requests, You can add them in the Additional Information box at checkout.

Our helpful team can then manage these for you.

Products

Can I order testers

We offer free testers on all products that need to be either opened or used and 50% for all candles. To manage adding testers to your orders, simply add this to the Addition Information box at checkout and we can add these to your invoices

What are your pack sizes?

Everything we sell comes in a pack of 6 and our refill reeds are sold in packs of 12

What do I do if I have any damages?

Log your damages via our form here and one of our friendly team will be back in touch to help arrange a solution

General

Where do I access invoices?

If you are on 30 day payment terms, we will send you your invoice as soon as your order is dispatched.

For pro-forma customers, we will send the invoice before dispatching. 

Please feel free to contact us at accounts@aeryliving.com if you need an invoice at any stage.

Do you offer exclusivity?

We don’t offer exclusivity per se but we do of course like to look after our loyal customers. We always do a 5 mile radius postcode check so if you are ordering Aery regularly, we won’t take any other stockists near you.